SHOP POLICIES

ORDER PRODUCTION + SHIPPING TIMES

All personalized and custom items, such as business signs, name signs, toppers, and engraved gifts, are meticulously crafted on a made-to-order basis. If specific changes to a sign or topper design are desired, it's crucial to make these requests before placing the order, ensuring seamless fulfillment.

  • Once production is in progress, orders cannot be changed or canceled.
  • Any change requests entered in the "Order Notes" box during checkout that have not been pre-approved will not be fulfilled.
  • Design Proofs are available upon customer request and come with one complimentary revision. Additional revisions incur a $5 design fee per proof.

Production Times:

  • Hats, Apparel & Drinkware: Ship in 2 to 4 business days.
  • Personalized + Engraved Gifts: Ship in 3 to 5 business days.
  • Custom Acrylic Signs: Ship 2 to 3 weeks from the order date.
  • Wood Signs & Custom Cake Toppers: Ship 1 full week from the order date.

Note: Production times are in addition to shipping carrier transit times. Order processing may experience delays, especially during high sales periods. However, rest assured that we strive for swift processing, and during holidays, we'll communicate specific shipping deadlines.

If your order is returned to us and needs to be reshipped due to an incorrect or undeliverable address, additional shipping fees will apply. Please take a few moments to verify that the shipping address you have provided is correct. Orders marked "Return to Sender," "Refused by Recipient," or sent back to us without prior approval will be subject to a 25% restocking fee—no exceptions! We do not offer replacements for orders marked "Delivered" by your Postal Carrier.

Please ensure you have a safe location for your order to be delivered to. We have no control over and are not responsible for stolen or damaged packages that result from being shipped to an insecure location.

For assistance in tracking your shipment or an estimated date of arrival, please click on the tracking number found in your shipping confirmation email (it's a live link). If you did not receive a shipping confirmation, please check your junk/spam folder.

PERSONALIZED/CUSTOM ITEMS

  • ALL SALES FOR PERSONALIZED/CUSTOM ITEMS ARE FINAL.
  • Once your order is submitted to VividEditions, it is considered "in processing" and therefore cannot be changed or canceled.
  • Order cancellation requests will be reviewed and considered on a case-by-case basis and only if the item has not entered production. A $50 design fee may apply. Orders paid with ShopPay Installments will incur a 6% credit card transaction fee. Orders paid with all other payment methods will incur a 3% credit card transaction fee. International orders will incur a 4% credit card transaction fee.
  • No Refunds or Cancellations on Personalized Items. Personalized merchandise cannot be returned or exchanged.
  • Personalized items cannot be returned, exchanged, or replaced for any reason after the event date, regardless if they are defective or damaged, as VividEditions cannot be responsible for the use of the merchandise.
  • Please inspect item(s) immediately upon delivery. Any defects or damages must be reported to us within 24 hours of delivery. No exceptions!
  • If there is damage, do not remove item(s) from packaging. By removing item(s) from their packaging, you acknowledge no damage is present.
  • Please place your gift order at least 3 weeks prior to the event date to avoid rush processing and expedited shipping charges.

APPAREL & HEADWEAR RETURN/EXCHANGE POLICY

We understand that apparel and headwear sizing or fit can be tricky, so we offer the following:

  • We gladly accept exchanges on apparel and headwear when notified within 3 business days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached.
  • We do not accept returns or exchanges on personalized or custom apparel or headwear.
  • For all other returns of non-personalized apparel and headwear, please contact us within 3 business days of receiving your order.

INACCURACY DISCLAIMER

From time to time, there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice—including after you have submitted your order.

DISCOUNTS + PROMOTIONAL OFFERS

  • Any Discount Codes for promotional offers displayed on the website must be entered in the "Gift Card or Discount Code" box during the checkout process. It is the buyer's responsibility to ensure discounts have been applied to their order prior to completing checkout. Once an order has been submitted, we are unable to apply any codes/discounts.
  • Discounts do not apply to custom logos or custom design requests.

DOMESTIC SHIPPING OPTIONS

Shipping rates are based on weight, box size, and destination and are displayed and calculated at checkout.

  • Delivery times are estimates provided by our shipping carriers. VividEditions is not responsible for service transit time. These estimates do not include the time it takes to process your order (as explained above).
  • A package is considered "lost" by the postal service after 4 weeks (domestic) and 60 days (international). At that time, we will either replace or refund your order.

INTERNATIONAL SHIPPING + CUSTOMS

  • Shipping rates for international destinations are determined by the country of delivery and are calculated during checkout. We offer international shipping to select countries. If using a Freight Forwarder, VividEditions is not responsible for any damage that may occur while the package is in the possession of the freight company. Since USPS/UPS does not make the final delivery in such cases, we cannot submit insurance claims for potential damage. It is highly recommended to obtain insurance directly through your chosen shipping provider.
  • International packages typically take between 1 to 4 weeks to arrive, contingent on customs practices in the destination country. If you have ordered internationally and more than 10 business days have passed since we shipped your items without delivery attempts, promptly contact your local customs agency. In some countries, recipients are not notified of held packages, requiring them to initiate contact for retrieval.
  • Please be aware of your country's customs practices before making a purchase. You are responsible for all international customs and duty fees, payable upon delivery. Unfortunately, we cannot estimate these fees, so kindly consult your local customs agency for guidance. Returns will not be accepted based on customs fees, and marking items as a "gift" is not within our capabilities.